Stryv Online Banking
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Find answers below to common questions or solutions to problems you may be experiencing.
Are Stryv Bank deposit accounts FDIC insured?
Yes! Each individual customer at Stryv is insured by the FDIC up to $250,000.
What do I do if my card is lost or stolen?
During business hours contact Customer Service at (316) 744-1293. After hours call 1-877-226-2351.
What if there is fraudulent activity on my debit card?
You may be contacted by our fraud department via phone, text or e-mail to verify the charges. Please note they will never ask you your card number, PIN number or CVC code (the three numbers on the back).
What is your routing number?
How do I set up Direct Deposit of my payroll check?
After your Stryv Bank account has been opened, you will have our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company and your direct deposit will usually begin within thirty days.
How do I set up Direct Deposit of my Social Security check?
After your Stryv Bank account has been opened, you will have our routing and transit number and your account number. Contact Social Security at 1-800-772-1213 and have your Social Security Number and account information available to set up your direct deposit right over the phone.
Can businesses have accounts at Stryv Bank?
Stryv Bank offers a wide variety of accounts to businesses.
Can I open an account if I don’t live in the United States? What if I live in the United States but am not a citizen yet?
Yes. Call our customer service department at (316) 744-1293 for details.
Can I do all of my banking with Stryv Bank?
Yes! Thanks to the convenience of Direct Deposit , ATMs and Online Bill Pay, everyday banking activities can be performed on your own time.
Can I look at all of my transactions at any time?
Yes! With Online Banking and Express Phone Banking, you have access to your account information 24 hours a day, 7 days a week!
How frequently is my Stryv Bank information updated?
Stryv Bank updates all customer information throughout the day. Whether you access our Online Banking, the Express Phone Banking Line or contact us directly, your account information is updated regularly to reflect all account activity.
Are wire transfers possible to and from my Stryv Bank checking account?
Yes, funds can be transferred to and from Stryv Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at (316) 744-1293 for details.
Gift Card Scams:
Someone might ask you to pay for something by putting money on a gift card, like a Google Play, Green Dot or iTunes card, and then giving them the numbers on the back of the card. If they ask you to do this, they’re trying to scam you. No real business or government agency will ever insist you pay them with a gift card. Anyone who demands to be paid with a gift card is a scammer.
To view some other great information on gift card scams, visit the Federal Trade Commission – Consumer Advice Website. (FTC Consumer Advice Website)
Tech Support Scams:
Tech support scammers want you to believe you have a serious problem with your computer, like a virus. They want you to pay for tech support services you don’t need, to fix a problem that doesn’t exist. They often ask you to pay by wiring money, putting money on a gift card, prepaid card, or cash reload card, or using cryptocurrency or a money transfer app because they know those types of payments can be hard to reverse.
To view some other great information on tech support scams, visit the Federal Trade Commission – Consumer Advice Website. (FTC Consumer Advice Website)
Banks or Financial Institution Accounts Password Scams:
Stryv Bank and all other Financial Institutions will not call/text you to get your account username or password. One quick and easy solution is to hang up and call the Institution yourself to verify. Caller ID name and numbers can be spoofed, so calling your Financial Institution back at a well known number is the safest avenue.
If you are a Stryv Bank customer and have any questions or concerns, please do not hesitate to call us at (316) 744-1293 or (316) 744-4344.
Not finding what you need? Please feel free to contact us.